Push Notification Widget throws error on mobile app

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I've been receiving an error with the push notification widget on the mobile app that says "An error occurred, please contact your system administrator" -- this happens consistently on Android & iOS but only when the push notification widget is active.   I'm using the latest version of the push notifications module from the app store, and would greatly appreciate help given that this is a show-stopper issue. Video demo Logs from the server: Apr 25 10:44:53.008 - INFO - Core: License expiration date is 'Wed Aug 30 17:00:00 CDT 2017' Apr 25 10:44:53.008 - INFO - Core: License type is: 'Subscription' Apr 25 10:44:53.517 - INFO - Core: Running after-startup-action... Apr 25 10:44:53.537 - INFO - AppCloudServices: Starting OpenId handler ... OpenIDReturnURL = https://adpinnovation1-test.mendixcloud.com/openid/callback; OpenIdProvider: https://mxid2.mendixcloud.com/mxid2/discover Apr 25 10:44:56.456 - INFO - AppCloudServices: Starting OpenId handler ... DONE Apr 25 10:44:56.498 - INFO - Core: Successfully ran after-startup-action. Apr 25 10:44:56.505 - INFO - ActionManager: Scheduling CommunityCommons.releaseOldLocks every 5 minutes, starting from 2011-01-27 09:58:53 (UTC) Apr 25 10:44:57.062 - INFO - ActionManager: Scheduling PushNotifications.CheckForUnregisteredDevices every 4 hours, starting from 2014-07-28 13:52:31 (SERVER) Apr 25 10:44:57.069 - INFO - ActionManager: Scheduling PushNotifications.FlushMessageQueue every 1 minute, starting from 2014-07-23 05:48:00 (UTC) Apr 25 10:44:58.651 - INFO - Core: Mendix Runtime successfully started, the application is now available. Apr 25 10:45:04.415 - INFO - WebUI: Anonymous user 'Anonymous_fbfa32b4-35d0-4872-b8ad-3f5520f1e9ec' created (Number of concurrent sessions: 1). Apr 25 10:45:12.047 - INFO - WebUI: Anonymous user 'Anonymous_bc9a0807-8018-4279-860a-11d3de9ef2c7' created (Number of concurrent sessions: 2). Apr 25 10:45:18.358 - INFO - Connector: New login request from [Source-IP: 127.0.0.1, X-Forwarded-For: 10.183.248.6, User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36] Apr 25 10:45:45.512 - INFO - Connector: New login request from [Source-IP: 127.0.0.1, X-Forwarded-For: 10.183.248.6, User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_6) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/64.0.3282.186 Safari/537.36] Apr 25 10:46:18.495 - INFO - Connector: New login request from [Source-IP: 127.0.0.1, X-Forwarded-For: 10.183.248.6, User-Agent: Mozilla/5.0 (Linux; Android 6.0; H60-L04 Build/HDH60-L04) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Crosswalk/23.53.589.4 Mobile Safari/537.36] Apr 25 10:48:00.557 - INFO - PushNotifications: Attempt to send 1 messages via GCM. Apr 25 10:48:00.931 - INFO - PushNotifications: No failed messages or canonical id's send. Apr 25 10:49:28.592 - INFO - PushNotifications: Attempt to send 1 messages via GCM. Apr 25 10:49:28.672 - INFO - PushNotifications: No failed messages or canonical id's send. Apr 25 10:50:50.955 - INFO - PushNotifications: Attempt to send 1 messages via GCM. Apr 25 10:50:51.038 - INFO - PushNotifications: No failed messages or canonical id's send. Apr 25 10:51:33.846 - INFO - PushNotifications: Attempt to send 1 messages via GCM. Apr 25 10:51:33.894 - INFO - PushNotifications: No failed messages or canonical id's send. Apr 25 10:53:06.562 - INFO - Core: Mendix Runtime is shutting down now... Apr 25 10:53:06.575 - INFO - Core: Mendix Runtime is now shut down.  
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3 answers
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Hi Sid,

Anything of use in your log regarding this error?

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Did you check this answer on the forum? 

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Hi Sid, 

Have you been able to check the logs on the android device by connecting it to a computer with Chrome remote debugging? 

 

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