Hi I currently have agents that make dials on the system and they set their call outcomes accordingly. Now depending on the outcomes o0f the calls, i have created a microflow to add call outcomes and display them for a user with the help of a grid. My question is: I need to inform the system that the logged in user is the current user in order for it to increment that specific user's totals and display them in the grid. While informing the system i might as well give access to certain forms depending on user roles. As Agents and Managers will gave different screens. I know you can add this in the navigation. Any help appreciated. Thanks
asked
Eben Fabricius
1 answers
0
If the current user can not be used because it gives to many possibilities consider your design. I can't see your design criteria.
As a solution a background task can run a microflow without entity access to calculate totals etc.